Terms and Conditions
Delivery and Shipping
All orders received between Monday and Friday durring normal business hours are dealt with within 24-48hours. Ordered received on weekends are dealt with the following Monday or Tuesday. We cannot guarantee same day treatement.
All of our Dupray steam machines are delivered for free in Canadian Provinces.
Delivery charges are applicable on accessories, brushes, detergents, carts, and the Steam Mop
You must be available 4-10 days for receiving of the shipment once your order is confirmed.
All of our shipments are shipped with insurance at our cost.
Warranty
Important: Dupray warranties against manufacturers defects for all of our steam machines and equipment except accessories and hoses for normal use for a reasonable period of time:
1. One year warranty on pieces (pieces and labour)
2. Two year warranty on pieces only
3. Lifetime warranty on the boiler
Please note this warranty only covers the initial purchaser and DOES NOT cover accessories.
Ask about our extended warranty program.
Tecnovap steam machine warranty
In the rare case that your machine arrives and does not work, the only course of action is repair or replacement AT MANUFACTURERS DECISION.
In order to honor the warranty the following must be followed:
- If your equipment received with a defect, Dupray will take care of the shipping fees (at Dupray’s Instruction) and immediately ship replacement equipment or repair the equipment. Do not worry, Dupray will help you throughout the process.
- If your steam machine or equipment are in need of repairs, the owner must contact Dupray and will receive a Return Autorization Number (RA) and all of the necessary information. Dupray will not accept returns without a RA number.
- All returns must be properly packaged to prevent damage during shipment. An explination of the problem or damage and a proof of purchase must be submitted with the return which will be shipped by the owner at Dupray’s cost.
- The RA number must be clearly visible.
- The owner will be responsible for insurance of the merchandise (at his costs) because Dupray will not be responsible for damages or loses during shipment.
Dupray being an exclusive distributor for Tecnovap products will not authorize any third party to assume the obligations of the warranty. Dupray and their technicians are the only ones authorized to open equipment and repair or modify the equipment with consequences being voiding the warranty.
The warranty is void if: The damages are as result of an accident, abuse, alteration, non authorized usage, a major force, or use of other electricity than that indicated on the machine.
The warranty is void if: The product was used with other substances besides water in the water chamber.
The warranty is void if: repairs, modifications, or alterations were done by a person not authorized by Dupray.
The warranty is void if: the owner or user neglected to do routine maintenance required and the damages or problems are directly related to such neglect. It is the users responsibility to keep equipment in proper condition and to use exclusively Dupray cleaning products as to not damage the internal components.
***Certain parts of the equipment are not covered by the Dupray warranty due to the fact they require replacement after multiple use. For example, buttons, hoses, seals, etc. These parts will eventually require replacement at the owners cost.
The manufacturers and Dupray Industries Inc. will not be held responsible for damages or monetary loses related to the purchase or the use, of their equipment. Dupray excludes their responsibility for all physical and moral damages linked to the purchase and use of their products. In all cases, the damages cannot exceed the purchase price paid by the initial owner.
The final decision to honor the warranty is taken by Dupray personnel after a technical inspection after the owner returns defective products.
This warranty excludes:
- Shipping costs for replacement parts
- Shipping costs of defective machines
- Replacement costs of products worn out by normal use
- Replacement costs of products due to neglect, abuse, lack of maintenance.
Warranties are NON TRANSFERABLE
IF THERE IS AN ERROR IN THE WARRANTY WRITTEN IN THE MANUAL THAN THIS WARRANTY TAKES PRECEDENCE.
Refund Policy
No refunds will be made after the purchase of products.
Returns
Important information about returns
The Dupray model line is composed of highest quality equipment that have proved their technology for 20 years.
The most common reason for a return is the incorrect evaluation of a clients need. For example a client purchases the wrong equipment to : clean a whole carpet, completely replace a pressure washer, etc. To avoid such problems the Dupray sales team will assist you in every step of your purchase to make sure you have the correct model for your needs and usages.
In the unlikely event that you must ship us your equipment for service or repair,
Deffective Products:
- Obtain a Return Authorization number (RA) by phone (1.877.838.7729) or by email .(JavaScript must be enabled to view this email address)
- You must provide the Name, Model, and description of the problem
- Dupray will pay the cost of return
We will not accept any returns without an RA number. All returns must be properly packaged to prevent damage during shipment. An explanation of the problem or damage and a proof of purchase must be submitted with the return which will be shipped by the owner at Dupray’s cost.
The RA number must be clearly visible.
The owner will be responsible for insurance of the merchandise (at his costs) because Dupray will not be responsible for damages or loses during shipment.
Returns for other reason:
- Obtain a Return Authorization number (RA) by phone (1.877.838.7729) or by email .(JavaScript must be enabled to view this email address)
- You must provide the Name, Model, and description of the problem
- You have 10 days from the date you received the products to return defective products
- No refunds; exchange or repair only
- Cost of return is no included
Dupray has the right to refuse all returns that do not respect the Terms and conditions of use.
Cancelation of an order:
If your order is canceled before it is shipped then there are no fees or charges to the clients credit card or cheque.
No Returns or exchange of special orders
No returns of detergents sealed or open
No refunds, exchange or repair only
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